Information concerning general terms and conditions of sale Last updated: 26/07/2018

The site Retour de in its entirety is the property of the limited company Les Chambres de la Barthelière, as are the related rights. Registered office: Les chambres de la Barthelière - 6 rue Rose Goudard – 84 800 L’Isle-sur-la-Sorgue. Email: - Tel +33 6 87 32 58 68 SIRET number: 450810460, Intra-community VAT number: FR65450810460. Capital: 71,000 euros.

The customer acknowledges reading the specific terms and conditions of sale outlined on this screen the moment they place an order, and expressly declares to accept them unconditionally.

The majority of the products on offer are available. The description of the products may be supplemented by calling +33 6 87 32 58 68. The prices are indicated in euros with all taxes included but excluding handling and shipping costs (see availability and delivery). All orders regardless of their origin are payable in euros.

Retour de Voyage reserves the right to modify its prices at any moment, but the products will be invoiced based on the rates in effect at the moment the order is accepted.

The products remain the property of Retour de Voyage until complete receipt of payment. No discount for early payment shall be granted.

ORDERS The automatic registration system is considered as proof of the nature, content and date of the order. Retour de Voyage confirms acceptance of the order to the customer at the email address provided by the customer. The sale is only concluded on the confirmation of the order by Retour de Voyage. The information given by the purchaser when the order is taken are binding for this party. If there are any errors in the delivery address, the vendor shall not be held responsible for the failure to deliver the product.

Orders must be paid online using a credit or debit card or via a Paypal account.

Products are sent Either by the French postal service (tracked Colissimo with signature on delivery; recorded delivery) Or by a courier service To the address provided by the customer, with a maximum of 7 to 15 days after the order is accepted, unless a later delivery is specifically indicated.

Retour de Voyage cannot be held responsible for any possible loss of an order during its delivery to its destination address. Retour de Voyage is no longer responsible for the articles as soon as they are handed over to the transporter, and the articles travel at the sole risk of the purchaser. If recorded delivery is chosen by the customer, the loss of the package is therefore covered and its value will be reimbursed to the customer once the transporter has declared it as lost indefinitely. If the transporter needs to make an appointment for delivery, the transporter will contact the customer as soon as possible to arrange a delivery appointment.

• Shipping costs:
The product prices indicated on the site do not include delivery fees. Shipping costs are calculated and appear on the purchase order depending on the destination country. For deliveries outside the European Union, possible taxes (local VAT, customs or import taxes) may be charged upon the arrival of the package to its destination and are the responsibility of the purchaser.

• Availability:
In case of non-availability or non-delivery of the product after the order has been placed, the purchaser will be informed by email or telephone of the articles that are out of stock. The purchaser will then be able to request cancellation or exchange of their order.

Pursuant to Article L 121-20 of the French Consumer Code, the customer has a withdrawal period of fourteen days following the delivery of the products ordered. If the customer uses this right to withdraw, the products must be returned in their original packaging, in perfect condition (as-new and fit for resale), accompanied by all accessories and possible manuals as well as the return slip, duly filled out.

In the framework of this right to withdraw, the products returned must have been subject to minimal use; this means they have been used for a few minutes and must not show any signs of use. Personalised items cannot be subject to withdrawal, unless the articles received are non-compliant.

Returned articles that are incomplete, spoilt, damaged, used or tarnished cannot be taken back. Return fees are the responsibility of the customer. Reimbursement is payable within a maximum of thirty days from receiving the returned article(s) via the same means of payment that was used for the order.

The charges and risks linked to re-shipping are the responsibility of the purchaser.

Any resolution of disputes can be done via our customer service and, failing an amicable settlement, the competent court is the commercial court of Avignon.

Within the framework of Law no 78-17 of 6th January 1978 pertaining to information technology, data files and civil liberties, the purchaser has a right to access, remove and amend this data. To do this, they must make their request in a letter sent to Les Chambres de la Barthelière – 6 rue Rose Goudard – 84 800 L’Isle-sur-la-Sorgue.

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